1. Introduction

At People First, we are committed to protecting your privacy and keeping your personal information secure. This policy explains how we collect, use, store, and share your personal data when you visit our website, contact us, or use our services related to hardware, software, networking, CCTV, and support.

2. Information We Collect

We may collect the following categories of information:

  • Contact Information: name, email address, phone number, company name, address.

  • Service Details: information about your hardware, software, network or CCTV system when you request support or a quote.

  • Usage Data: how you interact with our website (pages visited, links clicked, IP address, browser type).

  • Transaction Information: details of services you request, invoices, payments, scheduling data.

  • Support Communications: content of support requests, chat logs, email correspondence.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain and improve our services (hardware repair, network installation, software setup, AMC support).

  • Respond to your enquiries and manage your service requests.

  • Send you updates, service reminders, promotions or newsletters (only if you agree to receive them).

  • Analyze usage of the website in order to enhance user experience and optimize performance.

  • Protect against fraud, unauthorized access, and enforce our terms and conditions.

4. Legal Basis for Processing (if applicable)

We process your personal data because:

  • You have given us your consent (for marketing communication).

  • It is necessary for the performance of a contract (such as service agreements).

  • It is in our legitimate interest to operate our business and to protect our systems.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

  • Our trusted service providers and contractors (e.g., courier services, payment gateways) who assist us in delivering services.

  • Legal authorities or regulatory bodies when required by law or to protect our rights.

  • Buying or selling a business or merger where your data may be transferred to the new owners.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this policy, or as required by law. For example:

  • Support records: up to 2 years after service completion.

  • Marketing data: until unsubscribed or requested deletion.

  • Usage logs: typically retained for 1 months.

7. Security of Your Data

We maintain physical, technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, or alteration. Some of these include:

  • Secure servers, encrypted backups.

  • Restricted access to employee data.

  • Periodic audits and updates to our security protocols.

8. Your Rights

Depending on your jurisdiction you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete or request erasure of your personal data.

  • Restrict or object to our processing of your data.

  • Withdraw consent for marketing communications at any time.
    To exercise your rights, please contact us at: contact@peoplefirst.in (or the email listed in our Contact page).

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings.

  • Analyze site performance and user interactions.

  • Deliver targeted promotions (only with your consent).
    You can disable cookies via your browser settings, though some features of the website may stop working properly.

10. International Transfers

If we transfer your data outside your country (for example to servers or service providers abroad), we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your rights.

11. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a new “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: contact@peoplefirst.in
Phone: 9193343434
Address: 250, 2nd Floor, Alpine Mall, Alwar, Rajasthan 301030

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